F&Qs

If you don’t find what you are looking for in the list below, reach out to one of our experts. We’re here to help!

  • Call us at (886) 911-860-116
  • Send your questions, large and small, to sales@mytham.com
  • Use our handy Contact Us form at the bottom of the page

Quotations and Orders

There is no pricing on your website, how do I get a quote?

Please use the “Add To Cart” button on the equipment pages or visit our Contact Us page.

How do I make a purchase?

Please submit a request for updated pricing using the “Add To Cart” on our equipment pages or or visit our Contact Us page.

 

Who may I contact about the status of my order?

  • Call us at (886) 911-860-116
  • Email us at sales@mytham.com
  • Fill the Contact Us

Shipping & Receiving

Do you ship overseas?

Yes. We can export shipments internationally. Our Shipping Department can prepare export documentation and arrange for global delivery.

What are your shipping carriers?

=> Our standard carriers are: FedEx, UPS, DHL

Repair Services

How do I pack and ship the equipment to MYTH Applied Materials Co., Ltd.?

Most carriers require at least three inches of packing material between your equipment and the edge of the box. When in doubt, add a little more! We also recommend that you add insurance to your shipment.

What are the fees for diagnostic testing and repairs?

After you submit our Repair Request form, one of the technicians will review your information and reach out if more information is needed. If not, you will typically receive your repair quote via email within 1-3 business days. For urgent requests, please contact one of our customer service representatives.

How will I receive a repair estimate?

We will send you a repair estimate by email.

Can you expedite my service request?

MYTH receives a large number of repair requests each week. You may request an expedited repair evaluation and servicing of your equipment by contacting one of our customer service representatives. Fees may apply.

Miscellaneous

Where is MYTH Applied Materials Co., Ltd.?

No. 78-1, Chenggong Rd., Renwu Dist., Kaohsiung City 814019, Taiwan (R.O.C.)

sales@mytham.com

(886) 7-725-2768

(886) 7-725-1508

Are you a distributor or affiliated with the manufacturer?

MYTH Applied Materials Co., Ltd. is an independent supplier and directly works with a representative, distributor, or authorized service center for equipment manufacturers.

Submit your question

If you did not find what you were looking for, please submit your question and we will get back to you

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